At Air Quality Shop, we’re committed to providing premium air quality products with seamless delivery and a worry-free return experience. Our policies are designed with health-conscious homeowners, allergy sufferers, and smart living enthusiasts in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all accessories and packaging intact.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used air filters (including HEPA filters and carbon filters)
  • Air quality testers that have been activated
  • Any product with broken hygiene seals

How to Initiate a Return

Follow these simple steps for a smooth return process:

  1. Contact Us: Email [email protected] within 15 days with subject “Return Request: [Your Order Number]”
  2. Provide Details: Include your order number, item(s) for return, and reason
  3. Receive Instructions: We’ll email return authorization and shipping details within 1 business day
  4. Ship Your Return: Send the item to:
    Air Quality Shop Returns
    2517 Williams Mine Road
    Westfield, US 07090
  5. Wait for Processing: We’ll inspect and process your refund within 3-5 business days of receipt

Sample Return Request Email

Subject: Return Request: [Your Order Number]

Dear Air Quality Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]

Please advise on next steps for completing this return.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

Once approved, refunds are processed as follows:

  • Credit Cards: 3-5 business days after processing (varies by issuer)
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable unless the return results from our error.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Clearly state you want an exchange and specify the replacement product
  3. We’ll ship the new item after receiving your return

Pro Tip: To minimize downtime in your air quality management, you may place a new order while processing your return.

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error (wrong/defective item). We recommend using trackable shipping with insurance, as we can’t guarantee receipt of uninsured returns.

Damaged or Defective Items

If you receive a damaged/defective product, email us immediately at [email protected] with photos and your order number. We’ll arrange a replacement or refund at no cost to you.

At Air Quality Shop, your satisfaction drives everything we do. Whether you’re managing allergies, optimizing your smart home, or simply breathing easier, we stand behind our products as firmly as we stand behind your right to complete satisfaction.