At Air Quality Shop, we stand behind our air quality products just as firmly as we stand behind your right to complete satisfaction. If you’re not completely happy with your purchase, our straightforward returns process ensures you can shop with confidence.
Our Return Policy
We accept returns within 15 days of delivery for most items in their original condition. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging with all accessories included.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used air filters (including HEPA filters and carbon filters)
- Air quality testers that have been activated
- Any product where the hygiene seal has been broken
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]”.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
- Receive Instructions: We’ll email you within 1 business day with return authorization and shipping instructions.
- Ship Your Return: Package the item securely and ship it to our warehouse at: Air Quality Shop Returns
2517 Williams Mine Road
Westfield, US 07090 - Wait for Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.
Return Request Email Template
Subject: Return Request: [Your Order Number]
Dear Air Quality Shop Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]
Please advise on next steps for completing this return.
Thank you,
[Your Full Name]
[Your Contact Information]
Refund Information
Once your return is received and inspected, we will send you an email notification. Your refund will be processed within 3-5 business days and applied to your original payment method:
- Credit Card Payments: 3-5 business days after processing (depending on your card issuer)
- PayPal Payments: Typically appears within 24 hours
Note: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Process
To exchange an item for a different model or size:
- Follow the standard return process above
- In your email, clearly state you’d like an exchange and specify the replacement product
- Once we receive your return, we’ll ship the replacement item
For expedited exchanges, you may place a new order for the desired item while processing your return to minimize downtime in your air quality management.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.
At Air Quality Shop, we’re committed to ensuring your complete satisfaction with every air quality product you purchase. Our returns policy reflects our dedication to serving health-conscious homeowners, allergy sufferers, and smart living enthusiasts with the same care we put into our products.
For any questions about our returns policy, don’t hesitate to contact our customer care team.