FAQ

We specialize in comprehensive air quality solutions including air purifiers, humidifiers, dehumidifiers, replacement parts and accessories for all these devices, as well as air quality testers and smart heating & cooling products.

Our products are designed for health-conscious homeowners, allergy sufferers, and smart living enthusiasts. Consider your room size, specific air quality concerns (allergens, humidity levels), and desired features. For personalized recommendations, email our specialists at [email protected].

Yes, we carry a complete range of replacement parts and accessories for all our air purifiers, humidifiers, and dehumidifiers. You’ll find these under the respective “Parts” and “Accessories” categories in our menu.

We provide two reliable shipping methods:

1. Standard Express Shipping ($12.95): Processed in 1-2 business days, shipped via DHL or FedEx, delivered in 10-15 days after dispatch with real-time tracking.
2. Free Economy Shipping: Available on orders over $50, processed in 1-2 business days, shipped via EMS, delivered in 15-25 days after dispatch.

Yes, we ship worldwide except to some remote areas in Asia. Our global delivery network ensures your air quality solutions arrive quickly and efficiently, no matter where you are.

All orders are processed within 1-2 business days before dispatch. You’ll receive tracking information as soon as your order ships.

For urgent situations like allergy season or sudden humidity problems, we recommend our Standard Express Shipping to get relief faster. For routine filter replacements or planned purchases, our Free Economy Shipping is ideal.

Your satisfaction is guaranteed. If any product doesn’t meet your expectations, you may return it within 15 days of receipt for a full refund. Simply contact our air quality specialists at [email protected] to initiate the return process.

Refunds are processed promptly upon receipt of the returned item. The time for the refund to appear in your account depends on your payment provider, typically 3-5 business days.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Our specialists will guide you through the most cost-effective return options.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption and security measures to protect all your payment information. We never store sensitive payment details on our servers.

We periodically offer promotions, especially for our loyal customers. Sign up for our newsletter or check our website regularly for current offers. Our Free Economy Shipping on orders over $50 is an ongoing benefit.

Filter replacement frequency depends on usage and air quality. Most HEPA filters last 6-12 months, while carbon filters typically need replacement every 3-6 months. Our air quality testers can help you monitor when replacements are needed.

Regular cleaning is essential for optimal performance. We recommend descaling every 1-2 weeks and deep cleaning monthly. Check your product manual for specific instructions, or browse our Humidifier Accessories section for maintenance products.

Manuals are included with your purchase. If you need a digital copy or have misplaced yours, contact our support team at [email protected] with your product model number.